Terms of sale
TERMS AND CONDITIONS OF SALE
Article 1 — Seller Identification
SilencePaw. Email: contact@silencepaw.com. Website: silencepaw.com
Article 2 — Purpose
These terms and conditions govern the contractual relationship between SilencePaw and its customers for the sale of products through the website silencepaw.com.
Article 3 — Products
The products offered for sale are those listed on the site at the time of order. SilencePaw reserves the right to modify its product catalog at any time.
Article 4 — Price
Prices are listed in US dollars (USD), inclusive of applicable taxes. SilencePaw reserves the right to modify its prices at any time. Products are billed at the price in effect at the time the order is confirmed.
Article 5 — Order
Confirming an order constitutes acceptance of these terms and conditions. Any order implies full and unreserved acceptance of these Terms of Sale.
Article 6 — Payment
Payment is made online by credit card (Visa, Mastercard) or via PayPal. Transactions are secured using SSL encryption.
Article 7 — Delivery
Orders are shipped within 24-48 business hours. Estimated delivery time is 9 to 15 business days depending on destination. SilencePaw cannot be held responsible for delays caused by carriers or customs services.
Article 8 — Returns and Refunds
SilencePaw offers a 30-day money-back guarantee. See our Refund Policy for full details on eligibility and process.
Article 9 — Product Guarantee
SilencePaw stands behind the quality of its products. If you receive a defective or damaged item, contact us at contact@silencepaw.com for a replacement or refund.
Article 10 — Liability
SilencePaw cannot be held liable for damages resulting from improper use of the product. SilencePaw's liability is limited to the amount of the order.
Article 11 — Personal Data
Personal data collected is used solely for order processing purposes. It is never shared with third parties without consent. You may contact us at contact@silencepaw.com to request access to, correction of, or deletion of your personal information.
Article 12 — Disputes
In the event of a dispute, we will first seek an amicable resolution. These Terms are governed by French law, and any unresolved dispute shall be subject to the jurisdiction of the French courts.